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Privacy Policy

Last updated: January 27, 2025

Pollflare ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application at pollflare.app (the "Service").

1. Information We Collect

Information You Provide

  • Account Information: Email address, name, and password when you register
  • Profile Information: Optional profile details you choose to provide
  • Content: Polls, Q&A sessions, and questions you create
  • Payment Information: Billing details processed securely through our payment provider (Polar)

Information Collected Automatically

  • Device Information: Browser type, operating system, and device identifiers
  • Usage Data: Pages visited, features used, and interaction patterns
  • Participant Responses: Votes and audience question submissions from your audience
  • Log Data: IP addresses, access times, and referring URLs

Information from Third Parties

If you sign in using Google, we receive your name, email address, and profile picture from Google according to your Google account settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process your transactions and manage your subscriptions
  • Send transactional emails (account verification, password resets, receipts)
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns to improve and optimize the Service
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our Service (e.g., Convex for database, Polar for payments, Resend for emails)
  • Session Participants: When you create a poll or Q&A sessions session, participants can see the content you create and aggregated results
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your data according to your subscription plan:

  • Free Plan: Session data (polls, Q&A sessions, responses) is automatically deleted after 24 hours
  • Event Pass: Session data is retained for 30 days
  • Pro Plan: Session data is retained permanently until you delete it
  • Account Data: Retained until you delete your account

You can request deletion of your account and all associated data at any time by contacting us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS), secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Export your data in a portable format
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at the email address below.

7. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies or tracking pixels. Analytics data is collected in aggregate form to improve the Service.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected]